Exploring Service Science and Cognitive Systems: An Interview with Jim Spohrer
In this episode, host Dave Goldberg is joined by Jim Spohrer, Director of Cognitive OpenTech, former Director of IBM Global University Programs and IBM’s Cognitive Systems Institute Group, and co-founder of IBM’s first Service Research group. Throughout his career, Jim has led the development of a new science of service systems, often known as service science, management and engineering. Join…